How do you bring up the packages and convey their value to your clients?
“We very much hope to visit East Africa in November and appreciate the work you put into giving us a quote. Unfortunately, the price was higher than we had budgeted and now we were wondering if you had any suggestions as to how we could bring it down a bit.”
I bet almost everyone operating in the travel industry has already received a similar email.
The above email will most of the time come after a series of email exchange, programs and quotes- and of course a detailed document with information on all available tour plans.
The question we are discussing here is: When does this type of situation occur and what are the main reasons?
- Some clients might be keen to take you up on your offer of a special holiday development package, but simply can’t afford it.
- Others might not simply need the suggested level of service.
How does Augustine Tours deal with this kind of situation?
We are there for our clients — creative with our plans, and being flexible with our offers is something we always consider.We are prepared to listen to feedback and create custom solutions for some of you.We fully understand that“one-size-fits-all approach” doesn’t always work with all clients, especially smaller companies or those individuals with budget concerns, but you still want to be there for them.
We are flexible and willing to work with all situations, and this has been the reason behind the growth of the trust we’ve been observing throughout the years we have been operating.
Planning has enabled us to ensure that the holiday or tour package goes smoothly for both the clients and us as a company — because we have a better idea of what our clients need ahead of time–which allows to provide the services at a reasonable rate.