Tailor-made tour packages to Africa that convey value to clients through unique travel and local experience in Burundi, Rwanda, Uganda, Tanzania, Kenya.
How do you bring up the tailor-made tour packages and convey their value to your clients? “We very much hope to visit East Africa in November. We appreciate the work you put into giving us a quote. Unfortunately, the price was higher than we had budgeted”. I bet almost everyone operating in the travel industry has already received a similar email. The above email will most of the time come after a series of emails exchange, programs, and quotes. A detailed document with information on all available tour plans.
Here is the question we are discussing. When does this type of situation occur and what are the main reasons?
- Some clients might be keen to take you up on your offer of a special holiday development package.
- Others might not simply need the suggested level of service.
How does Augustine Tours deal with this kind of situation?
We are there for our clients. Being creative and flexible with our offers and plans is something of high importance. Our team is prepared to listen to feedback and create custom solutions for you. The company fully understands the “one-size-fits-all approach” doesn’t always work with all clients. Therefore, we are flexible and willing to work with all situations. This has been the reason behind the growth of trust.
Planning has enabled us to ensure that the holiday or tour package goes smoothly. For this reason, we have a better idea of what our clients need ahead of time. It then allows us to provide the services at a reasonable rate.